Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Devsquirrel Technologies Private Limited ("Company," "we," "our," or "us") regarding your use of the PlaneMail platform and related services ("Service").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

PlaneMail is an email marketing and content publishing platform that allows users to:

• Create and edit posts using our Notion-style editor
• Manage audience segments and contact lists
• Send email campaigns and newsletters
• Publish content to web platforms
• Track analytics and performance metrics
• Integrate with third-party email service providers
• Use advanced features like slash commands, image uploads, and templates

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Responsibility

• You are responsible for all activities under your account
• You must notify us immediately of any unauthorized use
• You must maintain accurate account information
• One person or entity may not maintain multiple accounts

3.3 Eligibility

You must be at least 18 years old and have the legal capacity to enter into agreements. By using the Service, you represent that you meet these requirements.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Service for legitimate business and personal communication purposes, including:

• Creating and sending newsletters and marketing emails
• Publishing blog posts and content
• Managing customer communications
• Building and maintaining audience relationships

4.2 Prohibited Uses

You may not use our Service to:

• Send spam, unsolicited emails, or bulk communications without consent
• Distribute malicious content, viruses, or harmful code
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Harass, threaten, or abuse others
• Distribute false, misleading, or deceptive content
• Engage in phishing or fraudulent activities
• Scrape or harvest data without permission
• Attempt to gain unauthorized access to our systems
• Interfere with the Service's functionality

4.3 Content Standards

All content must comply with:

• CAN-SPAM Act and similar anti-spam regulations
• GDPR and other privacy laws
• Applicable industry standards and best practices
• Our community guidelines and content policies

5. Subscription Plans and Billing

5.1 Subscription Plans

We offer various subscription plans with different features and limits. Plan details, pricing, and features are available on our website.

5.2 Payment Terms

• Subscription fees are billed in advance on a recurring basis
• All fees are non-refundable unless otherwise stated
• You authorize us to charge your payment method automatically
• You are responsible for maintaining valid payment information

5.3 Plan Changes and Cancellation

• You may upgrade, downgrade, or cancel your subscription at any time
• Changes take effect at the next billing cycle
• Cancellation stops future billing but does not provide refunds
• We may suspend or terminate accounts for non-payment

6. Intellectual Property Rights

6.1 Our Rights

The Service, including its software, features, and content, is owned by us and protected by intellectual property laws. We grant you a limited, non-exclusive license to use the Service.

6.2 Your Content

• You retain ownership of content you create and upload
• You grant us a license to host, store, and process your content
• You are responsible for ensuring you have rights to your content
• You must not infringe on others' intellectual property rights

6.3 Feedback and Suggestions

Any feedback, suggestions, or ideas you provide to us may be used without compensation or attribution.

7. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our Service, you agree to our Privacy Policy.

7.1 Data Processing

• We process data to provide and improve our Service
• You are responsible for complying with applicable privacy laws
• You must obtain necessary consents for email communications
• We provide tools to help you comply with privacy regulations

8. Third-Party Integrations

Our Service integrates with third-party providers (AWS SES, Brevo, Mailgun, etc.). Your use of these integrations is subject to their respective terms and policies.

8.1 Integration Responsibility

• You are responsible for managing your third-party accounts
• We are not liable for third-party service interruptions
• You must comply with third-party terms and policies
• Integration availability may change without notice

9. Service Availability and Support

9.1 Service Level

We strive to provide reliable service but do not guarantee 100% uptime. We may perform maintenance, updates, or modifications that temporarily affect service availability.

9.2 Support

• Support is provided based on your subscription plan
• We provide documentation, guides, and help resources
• Response times vary by plan and issue complexity
• We may prioritize support based on subscription level

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of any rights.

12. Termination

12.1 Termination by You

You may terminate your account at any time through your account settings or by contacting us.

12.2 Termination by Us

We may suspend or terminate your account for violations of these Terms, non-payment, or other legitimate reasons.

12.3 Effect of Termination

• Access to the Service will be discontinued
• Your data may be deleted after a reasonable period
• Outstanding fees remain due
• Certain provisions of these Terms survive termination

13. Governing Law and Disputes

These Terms are governed by the laws of India. Any disputes shall be resolved through binding arbitration in accordance with Indian arbitration laws.

13.1 Dispute Resolution

• We encourage resolving disputes through direct communication
• Formal disputes shall be subject to arbitration
• Class action lawsuits are not permitted
• Injunctive relief may be sought in court when appropriate

14. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated through email or service notifications. Continued use after changes constitutes acceptance of the new Terms.

15. Miscellaneous

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us.

15.2 Severability

If any provision of these Terms is found invalid, the remaining provisions shall remain in effect.

15.3 Assignment

You may not assign these Terms without our consent. We may assign our rights and obligations at any time.

16. Contact Information

If you have questions about these Terms, please contact us: