Privacy Policy

1. Introduction

This Privacy Policy describes how Devsquirrel Technologies Private Limited ("we," "our," or "us") collects, uses, and protects your information when you use PlaneMail ("the Service"), our email marketing and content publishing platform.

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you create an account or use our Service, we may collect:

• Name and email address
• Profile information
• Payment and billing information
• Contact preferences

2.2 Content and Communications

• Posts, newsletters, and email content you create
• Audience segments and contact lists
• Images and media files uploaded to the platform
• Email templates and drafts
• Analytics and performance data

2.3 Technical Information

• IP addresses and device information
• Browser type and version
• Operating system
• Usage patterns and interaction data
• API usage and integration data

2.4 Third-Party Integration Data

• Email service provider credentials (encrypted)
• Authentication tokens for connected services
• Data from integrated platforms (with your consent)

3. How We Use Your Information

We use your information to:

• Provide and maintain the PlaneMail service
• Process and deliver your email campaigns
• Enable post creation, editing, and publishing
• Manage your audience segments and contact lists
• Provide analytics and performance insights
• Process payments and billing
• Send service-related notifications
• Provide customer support
• Improve our services and develop new features
• Ensure platform security and prevent abuse

4. Data Storage and Security

4.1 Data Location

Your data is primarily stored on secure servers in the AWS Frankfurt region (eu-central-1). We may also use other AWS regions for backup and disaster recovery purposes.

4.2 Security Measures

• Encryption in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication
• Secure API key management
• Regular backups and disaster recovery procedures

4.3 Data Retention

We retain your data for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time, subject to legal and contractual obligations.

5. Data Sharing and Disclosure

5.1 We Do Not Sell Your Data

We do not sell, trade, or otherwise transfer your personal information to third parties for commercial purposes.

5.2 Service Providers

We may share your information with trusted service providers who assist us in:

• Email delivery services (AWS SES, Brevo, Mailgun)
• Payment processing (Paddle)
• Authentication services (Clerk)
• Cloud infrastructure (AWS)
• Analytics and monitoring tools

5.3 Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or to protect our rights, property, or safety.

6. Your Rights and Choices

6.1 Access and Control

• Access and update your account information
• Export your content and data
• Delete posts, campaigns, and content
• Manage audience segments and contact lists
• Control notification preferences

6.2 Data Subject Rights (GDPR)

If you are in the European Union, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Request restriction of processing
• Data portability
• Object to processing
• Withdraw consent

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.

Types of Cookies We Use:

• Essential cookies for platform functionality
• Analytics cookies to understand usage patterns
• Preference cookies to remember your settings
• Authentication cookies for secure login

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: